Privacy Policy

1. Personal data we collect

We collect only the information you choose to provide through our “Submit Your Query” contact form. This may include:

• Your full name
• Your email address
• Your company name (optional)
• Your phone number (optional)
• The product category you are interested in
• The details of your enquiry or message

You are not required to provide a phone number; it is optional and collected only to make it easier for us to reach you if you prefer a call. We do not ask for sensitive personal data, and our website does not use cookies for tracking, profiling, or advertising.

2. Why we collect it and our lawful basis

We process your personal data on the basis of your consent, which you give when you voluntarily submit the contact form. We use your information only to:

• Respond to your enquiry and understand your requirements
• Contact you by email or phone regarding your enquiry
• Provide relevant product information, recommendations, and quotations
• Coordinate with the relevant manufacturers or vendors needed to fulfil your enquiry

We will not use your personal data for any unrelated purpose without first obtaining your consent.

3. How your data is processed

When you submit the contact form, your details are transmitted and processed through a third-party form-handling service (Web3Forms), which delivers your submission to our official email inbox. This service processes the data on our behalf solely to deliver your enquiry to us. Your enquiry then reaches us at our official email address, which serves as our primary record.

4. Sharing and disclosure

We do not sell, rent, or trade your personal data. We may share only the details necessary to fulfil your enquiry with the relevant manufacturers or vendors — for example, to obtain product information or a quotation on your behalf. We may also disclose personal data where required to do so by law or by a competent authority.

5. Data retention

We retain your personal data only for as long as necessary to address your enquiry and for legitimate business or legal purposes, after which it is deleted or anonymised. Please note that our form-handling provider may retain submission records for a limited period on its own systems; the enquiry delivered to our email remains our primary record.

6. Your rights as a Data Principal

Under the DPDP Act, 2023, you have the following rights in respect of your personal data:

• Right to access — to obtain information about the personal data we hold about you and how it is being processed.
• Right to correction and completion — to have inaccurate or incomplete data corrected or completed.
• Right to erasure — to request deletion of your personal data where it is no longer required.
• Right to grievance redressal — to raise a complaint with us about how your data is handled.
• Right to nominate — to nominate another individual to exercise your rights in the event of your death or incapacity.
• Right to withdraw consent — to withdraw your consent at any time, as easily as it was given.

7. Withdrawing your consent

You may withdraw your consent to our processing of your personal data at any time by contacting us using the details below. Withdrawing consent will not affect the lawfulness of any processing carried out before the withdrawal. Once consent is withdrawn, we will stop processing your data and will delete it unless we are required to retain it by law.

8. Children’s data

Our website and services are intended for businesses and adult users. We do not knowingly collect the personal data of children (individuals under 18 years of age). If you believe a child has provided us with personal data, please contact us and we will delete it.

9. Data security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or loss. However, no method of transmission over the internet is fully secure, and we cannot guarantee absolute security.

10. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or in applicable law. The latest version will always be available on this page with a revised “Last updated” date.

11. Contact us & grievance redressal

If you have any questions, requests, or grievances relating to your personal data or this Privacy Policy, please reach out to us by email and we will be happy to help:

We will acknowledge and address your request or grievance within the timelines prescribed under the DPDP Act, 2023 and the rules made under it.